Privacy Policy
Last updated: 25/06/2024
At Vela Candles, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase.
Information We Collect
Personal Information: When you create an account, make a purchase, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment information.
Usage Data: We may collect information about your interactions with our website, including your IP address, browser type, pages visited, and the time and date of your visit.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior.
How We Use Your Information
To Process Orders: We use your personal information to process and fulfill your orders, communicate with you about your purchase, and provide customer support.
To Improve Our Services: We use usage data and feedback to improve our website, products, and services.
Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt-out of these communications at any time.
Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
Sharing Your Information
Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and fulfilling orders. These providers are obligated to protect your information and use it only for the purposes we specify.
Legal Requirements: We may disclose your information if required by law or in response to a valid legal request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Access and Correction: You have the right to access and update your personal information by logging into your account or contacting us directly.
Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of the website after the posting of changes constitutes your acceptance of such changes.